Have you ever wondered why so many employees struggle with customer service? Service Failure reveals ten reasons why along and provide proven solutions for each challenge. The book is now available for pre-order on Amazon.com. Release date: November 1, 2012.
Recommended Reading
Below are a list of books that are referenced in Toister Performance Solutions workshops or are just great reads for personal or professional development.
Click on a link below to select the category you wish to explore
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