Have you ever wondered why so many employees struggle with customer service? Service Failure reveals ten reasons why along and provide proven solutions for each challenge. The book is now available for pre-order on Amazon.com. Release date: November 11, 2012.

Author Shep Hyken defines amazement as "Service that is consistently and predictably better than average." The Amazement Revolution focuses on seven strategies companies can use to amaze their customers. This is a great book for business owners and customer service leaders.

This is a very timely book that provides practical advice and step-by-step guidance for delivering outstanding service to today's digitally connected customers. The advice on responding to online complaints alone is worth the price of the book.

This book is geared specifically public organizations such as local, regional, state, and federal government agencies. Author Wendi Pomerance Brick draws upon her extensive experience to provide a practical guide for delivering outstanding service in the public sector.

Author Chris Zane draws upon his own experiences as an entrepreneur to make the business case for using customer service to gain a competitive advantage. He approaches the topic from a business owner's perspective and clearly shows how you can increase profits through service.