This is an insightfully written guide to complaining more effectively in a variety of settings including in your personal life, at work, and even as a customer. I wish I could give a copy of this book to all of my clients' customers!

Named after a famous experiment that must be seen to be believed (check it out on YouTube), The Invisible Gorilla reveals many counterintuitive truths about human intuition. It's a fun read filled with many entertaining examples, but the underlying science will appeal to your inner nerd.

If you only have time to read one book on time management and productivity, this is the one. My email inbox is empty at the end of each day, I respond to my clients with blazing speed, and I juggle a ton of tasks while (*almost*) never dropping the ball - all thanks to this book.

You might not be ready to quit your job just yet, but many of the principles describe in this book can be applied right away to help you improve productivity and enjoy life even more. Better yet, it's filled with real examples and links to tons of helpful websites.

A high degree of emotional intelligence is necessary to succeed in many fields, including customer service. This is the definitive guide to understanding emotional intelligence and the role it plays in our daily lives. The book even includes an emotional intelligence assessment.