Service Failure Book
Why is customer service such a challenge?
Service Failure provides insight into the obstacles employees face when serving customers. It also gives specific strategies that can be used to overcome these challenges and boost performance.
The book is scheduled to be published by AMACOM Books in November 2012.
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Updates - July 25
The official Service Failure Website is up!
Service Failure is also available for pre-order from the following online retailers: