Overcoming Obstacles to Outstanding Customer Service

Have you ever wondered why there's so much bad customer service out there? One explanation could be that we're just not naturally good at it!

Jeff Toister is currently writing a book that will provide insight into the obstacles employees face when serving customers. It will also give specific strategies that can be used to overcome these challenges and boost performance.

In the meantime, you can check out some of his insights on his blog:

Click here for posts tagged "Unnatural Customer Service".

Update - March 6, 2012
The book is currently scheduled to be published by AMACOM Books in November 2012.