Customer Service Solutions Center
Step 1: Clarify your service vision Establish a customer service vision. Read our helpful guide. Step 2: Develop a customer service improvement plan We offer a simple, cost-effective assessment to help you identify areas of strength and opportunities for improvement. The result is a straightforward plan to help you achieve your goals. Read more about our customer service assessment or get the conversation started with our free self-assessment. Step 3: Set goals Customer service goals will help drive the team towards your vision. Download our SMART goal worksheet to help you out. Step 4: Train your leaders No initiative will work without leadership. Customer service leaders have to have the skills necessary to set clear expectations, improve employee performance, and sustain great results. Read more about our performance management workshop. Step 5: Train your employees Finally, it's time to offer customer service training. Our program is fun, interactive, and it leads to great results. Read more about our Delivering Next Level Service program. Still need help? Check out some great books on customer service or contact us for a complimentary consultation. You can also get some ideas from our customer service idea bank.
Many clients and colleagues have told me their biggest challenge to improving customer service is developing a clear action plan that will work with limited resources. Is it training? Leadership development? Process improvement? Toister Performance Solutions offers a complete resource guide to help you get there.