Customer Service Idea Bank > Building Relationships > Answer the phone with enthusiasm!
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We create a first impression everytime we answer the phone, but that doesn't mean we always put our best foot forward.
Technically, the phone is an interruption for those of us who handle calls infrequently throughout the day. This can make it difficult to refocus our attention on the caller the moment we answer and give our greeting.
People who spend most of their time on the phone face the different challenge of handling so many calls it becomes tiring. This can make it difficult to give the last caller of the day the same level of positive energy that the first caller received.
Try to give a warm and pleasant greeting each and every time you answer the phone.
Last updated on April 26, 2010 by Jeff Toister
