Customer Service Idea Bank > Building Relationships > Check your email before sending
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Customer service emails are frequently misunderstood, misconstrued, or simply miss the mark. Here's a simple checklist you can use to review your own emails before sending. You won't use this for every email, but try using it with a few until you get the hang of it.
- Tone: Does the tone of the email sound friendly?
- Readability: Does the email include appropriate grammar, punctuation, and spelling?
- Action-oriented: Did you state the purpose of the email in the first paragraph?
- Helpfulness: Does provide additional information the recipient is likely to need?
- Image: Is the email professionally written?
Last updated on August 22, 2012 by Jeff Toister
