Customer Service Idea Bank > Building Relationships > Friendly Follow-up
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Customers will sometimes mention something off-hand that you can later use to build rapport. For example, someone might mention they are about to go on vacation. Using the "friendly follow-up", you could ask them about their vacation the next time you see them.
This technique shows the customer you are paying attention and makes them feel valued.
Last updated on February 18, 2010 by Jeff Toister
