The Journey to a Customer-focused Culture
Developing a customer-focused culture is a journey that takes real commitment. Toister Performance Solutions can help you take the first three steps.
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Step 1: Define
Using a streamlined process, we'll work together to create a clear vision for outstanding customer service using a simple vision tool.
Benefits
- Direction. Set a clear course.
- Consistency: Get everyone headed in the same direction.
- Clarity: Provide guidance for challenging situations.
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Step 2: Target
Goals let us know we're heading in the right direction, so we'll create one using the SMART model.
Benefits
- Motivation. Give your team a scoreboard.
- Measurement: Verify you're making progress.
- Evaluation: Ignite continuous improvement.
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Step 3: Align
We'll make sure all the pieces are aligned to engage your employees by assessing your employee engagement cycle.
Benefits
- Buy-in. Engage everyone in the vision.
- Efficiency. An engaged team is an efficient team.
- Performance: Encourage even better results.
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Book Jeff to Speak
"The Journey to a Customer-focused Culture" is also a popular keynote that's perfect for your next corporate event, conference, or professional association meeting.
Contact Jeff Toister for more information.
