Social Media

    

About this blog

Bringing you news, tips, and trends to help you deliver customer service at the next level.

Get the blog via email:

Search
« Less than half of U.S. employees are satisified with their jobs | Main | Frame-up! Service hero, villains, and not-so-innocent bystanders. »
Monday
Dec142009

Frame-up! The exciting conclusion...

And now, the exciting conclusion to my incredible misadventures getting some frames made at Aaron Brothers. Special thanks go out to all the people who left comments (mostly on Facebook) wishing me well and especially my friend Marjorie, who wondered what I might have done to deserve bad customer service karma.

The big day

In action movies there's often a montage scene where the hero is shown training for that inevitable big moment. I imagined a montage all last week where Mr. Clean-up was busy building my frames while "Eye of the Tiger" or some equally corny rock anthem was playing in the background. At first, it was very difficult for him and he almost quit. But, through determination and hard work, he got better and better at it until finally he was ready to take on the forces of poor customer service and deliver my order.

Ring!

My phone rang on Friday afternoon. It was Mr. Clean-up. I held my breath.

"Your frames are all ready for pick-up," said Mr. Clean-up. I could hardly believe it. Are you sure? "Yes - they're ready to go. We close at 9, so you can pick them up this evening if you'd like."

Plot twist?

My wife, Sally, and I headed down to Aaron Brothers later that night to pick up our frames. In the back of my mind, I was anticipating a plot twist. The kind where you think the super villain has been vanquished, but suddenly he comes back to life for one last-ditch attempt at chaos. When we walked in, we were greeted by the Ball Dropper, that fiendish customer service villain who shirks responsibility and never seems to get things dong. Aaaaarrgh!

Bracing ourselves for the inevitable conflict, we were surprised to find the Ball Dropper contrite and eager to please. He brought out our frames (they were all great) and apologized for the hassle. A few minutes later we were walking out of the store with our frames in hand. Somehow, this really was the happy ending we had hoped for.

Reader Comments (2)

hello


Just saying hello while I read through the posts


hopefully this is just what im looking for looks like i have a lot to read.

July 29, 2010 | Unregistered CommenterharkKnorake

Assertiveness is state of self-confidence wherein one is bold, direct and mainly confident with other people. Numerous times assertiveness gets confused with aggression. This leads to mishaps like snubbing other individuals on the wrong website, thereby developing a negative influence. For this reason, it is important to realize how to be assertive specifically at the perform location. Becoming assertive can showcase a more proactive and confident person.

Assertiveness is essential in the workplace where colleagues and managers can make unreasonable requests or demands on your time – leading to tension, depression and anxiety. This in turn leads to aggression, aloofness and attrition. Extremely typically, it can even ruin good profession prospects.

Why Assertiveness is perceived to be hard

Men and women tend to be hesitant to assert themselves for the following good reasons:

They feel anxious that it would attract dislike from other people

This misconception is probably what prevents most folks from getting assertive. We all strive to be accepted and liked by others. We search up to men and women who can make their presence felt. Several individuals have a sphere of influence, wherein their opinions are accounted and accepted.

The only way this can transpire is via their assertiveness. It assists them get their concepts across, and with a small bit of convincing, everyone sees excellent judgement in their view. Folks tend to respect those have the potential to be assertive, not aggressive.

http://www.amazines.com/article_detail.cfm?articleid=2486077
- http://www.blurty.com/users/Monjinman618

May 13, 2011 | Unregistered CommenterMoiraBeaufait

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
Post:
 
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>