Challenge: What would you do?
Jeff Toister
There are a million ways under the sun to improve performance. To mix it up and have a little fun, I'd like to know what you would do!
Please read the scenario below and post a comment describing how you would improve employee performance in this situation. I'll be collecting responses through next Tuesday, September 8. Next week, I'll reveal my solution and share with you what happened.
Performance Improvement Scenario
A small office controlled access to their suite through an intercom system. The Office Manager was responsible for using the intercom to screen visitors. She would ask visitors for their name and who they wanted to see before letting them into the office.
However, a problem was occurring when the Office Manager was at lunch or had the day off. Other members of the office staff were not following proper security procedures when greeting visitors. Everyone seemed to understand the general need for security, but other employees often forgot to ask visitors to identify themselves or the name of the person they were visiting.
What would you do?
Post your comment below to describe how you would ensure employees in the office followed the proper security procedures when covering for the Office Manager. I'm curious to learn how many creative (and effective) ideas are out there!
Reader Comments (1)
The scenario states that people simply forget, and therefore a reminder (i.e.visitor log book for employees with both questions) or other job aid (post it note on the buzzer?) including perhaps a technology that would either prompt someone to ask the questions or force them to do so in order to activate the 'buzzer' seems immediately worthwild.
Of course, even reminded people fail to comply, so a few other questions for investigation: 1) what are the consequences for not following procedure 2) why would asking matter to them or to their company to begin with (do they have a vault of gold?) 3) would it be simplier to assign one person as back up rather than try and manage the performance of everyone who fills in