Introducing my new book, Service Failure

Have you ever wondered why customer service is such a challenge for employees?

Service Failure, reveals ten hidden obstacles that prevent employees from delivering great service. Using examples from well-known companies, real stories from frontline employees, and the latest scientific research, Service Failure delivers straightforward solutions for overcoming these obstacles.

The book is available in paperback, e-book, and audio book formats. Visit www.servicefailurebook.com to learn more, check out some fun research, or download a sample chapter. 

Service Failure is now on sale in Barnes & Noble stores and online via Amazon, Barnes & Noble, and Powell's Books.

You can also watch this short trailer to learn more (click here if you don't see the video):