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News, tips, and trends to help you reach that next level of customer service.


Entries in action does not equal performance (1)

Tuesday
Mar312009

Three performance myths, part 3: action equals performance

Sunday was the last night in Alexandria for my training project, and I had dinner my colleagues Ken and Vin along with Vin's wife Wendy. Vin and Wendy are from Toronto, Canada, so it was interesting to hear their perspective on the global economy as well as politics in the United States. As trainers, our conversation naturally turned to the role that learning professionals are playing in today's companies. One point we all agreed on was action doesn't equal performance.

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