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Next Level Customer Service Blog

News, tips, and trends to help you reach that next level of customer service.

Entries in DHL (1)

Tuesday
Feb032009

DHL's personal failures take a personal toll

by AuthorJeff Toister DateTuesday, February 3, 2009 at 10:49AM |

The CBS news program, 60 Minutes, has done a few profiles on the people losing their jobs as a result of DHL pulling out of the U.S. market. In early posts, I've criticized DHL for not delivering on their brand promise and for not understanding the underlying causes of their poor performance. CBS has taken it a step further by looking at the people on the frontlines.

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