Thursday
Feb262009
Email response times
by Jeff Toister Thursday, February 26, 2009 at 5:11PM |
I sent a "fire and forget" email to Dyson's customer service department last week. Fire and forget as in, "I fired off the email" and then "I forgot I sent it". Their response came almost a week later, which got me thinking. What is the appropriate amount of time to respond to a customer service email?