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Next Level Customer Service Blog

News, tips, and trends to help you reach that next level of customer service.


Entries in focus on customer needs (1)

Saturday
May232009

Cox vs. Brinks: I lose, nobody wins

There was a power outage at my home on Tuesday that knocked out my internet and cable-based phone service. I was able to restore my internet connection, but the phones remained dead. This little incident has led to a knock-down, drag-out, no-holds-barred war between Cox Communications and Brinks Home Security to avoid responsibility. So far, nobody's won.

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