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Next Level Customer Service Blog

News, tips, and trends to help you reach that next level of customer service.


Entries in measuring training (1)

Tuesday
Aug112009

Interesting (scary) data about how CEOs look at employee learning

Jack and Patti Phillips published a wonderful article in T&D magazine's August 2009 edition called "Measuring What Matters: How CEOs View Learning Success". The article is a well-written analysis of a survey they conducted with Fortune 500 CEOs as well as the CEOs of some large private companies. Their research reveals some interesting information about how CEOs evaluate employee development.

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