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News, tips, and trends to help you reach that next level of customer service.
I've worked with a lot of supervisors over the past 15 years. While I know I haven't seen it all (who has?), I've seen a lot of good, bad, and even great leadership. Preparing for next week's Getting Started as a Supervisor workshop gave me an opportunity to reflect on the traits that made the great supervisors great. Here's my list. I'd be happy to see what you'd add (or subtract) from the list!
Toister Performance Solutions is guaranteeing a 500% Return on Investment (ROI) to participants who attend one of our Getting Started as a Supervisor public workshops this September. And yes, there is a catch, but aren’t you curious enough to learn how you can earn a 500% return with no risk?
The Center for Creative Leadership recently released a white paper called "The Leadership Gap: What you need, and don't have, when it comes to leadership talent." One of their most interesting (though unsurprising) findings from their research was "inspiring commitment" was the most needed skill among today's leaders.
Jeff Toister