Yelping for joy in Beantown

My wife, Sally, and I have just returned from our vacation in Boston. In a town not known for service, our experiences were generally terrific. Even American Airlines, which I alternate between loving and hating, treated us very well and handled a weather-related flight delay admirably. The question I always like to ask is, "What can we learn?" Here are a few of my favorite take-aways.

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