Tuesday
Aug042009
Yelping for joy in Beantown
by Jeff Toister Tuesday, August 4, 2009 at 5:09PM |
My wife, Sally, and I have just returned from our vacation in Boston. In a town not known for service, our experiences were generally terrific. Even American Airlines, which I alternate between loving and hating, treated us very well and handled a weather-related flight delay admirably. The question I always like to ask is, "What can we learn?" Here are a few of my favorite take-aways.
tagged American Airlines, Boston, Yelp, beantown, customer service lessons | in Service Tips